What is an emergency repair?

  • a burst water service or a serious water service leak
  • a blocked or broken lavatory service
  • a serious roof leak
  • a gas leak
  • a dangerous electrical fault
  • flooding or serious flood damage
  • serious storm, fire or impact damage
  • a failure or breakdown of the gas, electricity or water supply to the premises
  • a failure or breakdown of an essential service or hot water, cooking or heating appliance
  • a fault or damage that makes the premises unsafe or insecure
  • a fault or damage likely to injure a person, damage property or unduly inconvenience a resident of the premises
  • a serious fault in a staircase, lift or other common area or premises that unduly inconveniences a resident in gaining access to, or using, the premises

All other repairs are considered to be routine repairs.

A simple guide detailing each step of renting a property with Rent Star

Step 1.  Visit rentstar.com.au

Well done you have already completed the first step.  From the Rent Star website you can view available and upcoming properties. Rental properties are typically leased quickly so ensure you don’t miss out on your ideal property and call us on 07 3367 1245 or send us your property requirements here.

Step 2. Find the right property

Once we have a clear understanding of your requirements you will receive a selection of properties that match your criteria. We can also keep you updated via email alerts showing our latest properties as they become available.

Step 3. View properties online

We understand that you are busy and finding a rental property can be time consuming. That is why we have high quality photos and property descriptions of every property we manage. This allows a detailed insight into each property enabling you to narrow your inspection list and save time.

Step 4. Arrange an inspection

Our expert leasing agents are here to help.

We regularly hold inspections for our properties but in most cases we can arrange private viewings at times that are convenient to you.  This enables you to view the property in a relaxed manner with the convenience of the leasing agent on hand to answer any questions you may have. Click here to arrange an inspection from our available properties.

Step 5. Making an application

Once you have found a suitable property you will be required to complete an application form. You can download the application form here. To help process your application faster we recommend completing the entire application form for each applicant and providing all the required documents. Applications can be submitted online, emailed/faxed to our office or you can contact your leasing agent to submit the documents in person.

Step 6. Application approved

If your application is approved we will organise the following.

  • Arrange all lease documents and provide them for your viewing
  • Collect your initial payment (bond & first 2 weeks rental payment)
  • Lodge your bond payment with the RTA
  • Arrange a time to sign lease documents

Step 7.  Completion – ready to move in

Upon completion you will be provided with sets of keys and accompanying copies of your lease documents. You will be given your online login in details so that you can check your tenancy details online 24/7 as well as your dedicated property managers contact details.

Congratulations you are ready to move in!

Can I apply for a property without seeing the property in person?
We require all applicants to inspect the property in person before submitting a tenancy application. We understand that there are occasionally circumstances which prevent this so we also allow you the option to send someone on your behalf. Unfortunately if you don’t meet this criteria, we cannot process your application. Similarly, we will not process your application ‘pending an inspection’.

What to Include in Your Application
Each individual applicant over the age of 18 will be required to submit a complete application with all required attachments. We can only complete processing if your entire application and all required attachments are submitted. Exclusions will result in additional delay and could compromise the likelihood of your application being progressed.

Where do I download or submit your Application?
You can either download a copy of our PDF tenancy application relevant to the type of property you’re wanting to lease, or alternatively you can create your free 1Form account at www.1form.com.au. This is a free digital application form that will enable you to submit your application once you’ve viewed the property by using a unique inspection code.

Tenancy Application Form

Once completed in full this form can be returned to Rent Star via email, fax or in person at the property inspection. Contact the leasing agent if you have problems completing or returning the application form.

Tenancy Application Form (NRAS)

Only applicable to properties under the National Rental Affordability Scheme. Once completed in full this form can be returned to Rent Star via email, fax or in person at the property inspection. Contact the leasing agent if you have problems completing or returning the application form.

Processing Your Application
Here’s what we’ll look at when processing your application:

  • Double check that you have fully completed your application form including all the attachments that we require;
  • We’ll check your identification to ensure that all details line up as they should;
  • We then do a basic affordability test for all people applying on your lease to make sure that the rent is within your means;
  • We’ll contact your employer to ensure your employment and income details are current and correct.
  • All applicants will be checked against a national tenancy database so that we’re aware of any past discrepancies in rental payments or prior property damage;
  • Applications that meet our criteria will be passed to the property owner who’ll make the final decision on which application to progress;
  • If you’re application is selected we will notify you immediately to arrange a sign-up meeting, unsuccessful applicants will be notified as soon as a tenant is secured.

How Long Does it take to Process an Application?
We will endeavour to have an answer to you within 24 – 48 hours. If your application is approved, you will be required to pay a minimum of 2 weeks rent to secure the property. Once paid, this amount is non-refundable.

Accepting & Signing the Lease
Once you have been accepted for a property we will make an initial phone call to advise that your application has been successful and to arrange a time for you to come and sign the lease. In order to secure the property we require all individuals who will be on the lease to meet within 24-48 hours of being approved so that we can stop advertising the property.

When you meet with us we will carefully explain the details of the lease including our expectations and obligations. As we need to explain all your tenancy details thoroughly, please allocate up to 45 minutes for your tenancy induction. We will also explain our zero tolerance policy for late rent payment, the bond lodgment process, action for emergency repairs and help to arrange payment methods through our DEFT payment system if necessary. At this point you will be required to sign the lease, pay two weeks rent in advance and pay the agreed bond amount (the equivalent of four weeks rent in most cases).

Please make all Bank Cheques/Money Orders out to Rent Star.

Is it my responsibility to maintain the smoke alarms?
Under the Fire and Rescue Service Act 1990, both tenants and landlords have responsibilities for smoke alarms in their rental properties. Upon the commencement of your tenancy Rent Star will arrange for the property to be made compliant in accordance with legislation. Landlords have obligations to install, clean and test smoke alarms and replace batteries before the start or renewal of a tenancy. Tenants have obligations to clean, test and replace batteries during the tenancy.

What do I do if I have lost my keys or lock myself out?
Unfortunately should you lose your keys or lock yourself out of your premises, Rent Star cannot guarantee a key will be available from our office for replacement. If you require a call out from Rent Star during office hours a fee of $55+GST will be payable onsite or $110+GST out of office hours. Rent Star cannot guarantee a representative from our office will be available to attend & therefor we recommend contacting a locksmith at your own cost.

Am I responsible for water consumption?
Landlords are allowed to pass on the full water consumption costs to tenants provided all the minimum criteria have been met. This includes; the rental premises are individually metered (or water is delivered by vehicle), the rental premises are water efficient, and the tenancy agreement states the tenant must pay for water consumption. In the instance the premises is not water efficient the landlord can pass on any excess water consumption charges in accordance with the terms of the tenancy agreement. As each property is different we recommend asking your property manager prior to commencing your tenancy with us.

What are the consequences if I need to break my lease?
If a tenant ends the agreement early without grounds (also known as a break lease) they are responsible for compensation and/or remaining rent until an end date in the agreement is reached. In most cases this includes continuing to pay rent and any other charges in accordance with the existing agreement, until another suitable tenant is found. The re-letting fee of one week’s rent plus GST* and the smoke alarm inspection fee are charged to the tenant. If you need to break your lease we recommend speaking to your Rent Star property manager as soon as possible to help minimise your expenses.

What happens if I pay my rent late?
We understand there are at times unforeseen circumstances that may result in delayed rental payments, however Rent Star has a strict rent arrears procedure that will be maintained regardless of the reason. These procedures are followed to protect the Landlords investment. If you happen to fall into arrears please contact your property manager immediately to discuss. These actions form part of our arrears management procedure and will occur at the time specified:

1-7 days               Reminder text, phone call or letter.

8 days                   Notice to Remedy Breach issued with 7 days to remedy the breach.

17 days                 Notice to Lease issued with 7 days notice to vacate the property.

*This fee is not rent and therefore not GST exempt and the tenant pays the GST component of the re-letting fee.

After my lease has expired can I just stay on at the property month to month?
Rent Star recommends to all our landlords that tenants remain on fixed term leases for their investment security. Two to three months prior to the expiration of your lease Rent Star will contact you regarding another lease term at the property. After contacting the landlord for their instructions a lease renewal is prepared and sent through to you. This lease renewal must be returned to our office within a specified time frame or the landlord will be contacted with further instructions regarding re-listing the property for rent.

Can I have another person move in with me?
Permission must first be sought from the landlord regarding any change to your tenancy prior to the proposed new tenant moving into the property. Any change of tenant or additional tenant must submit an application to our office with all supporting documentation. This application will then be processed and presented to the landlord for their approval. If the additional or change of tenancy is approved Rent Star will notify you in writing and prepare any additional paperwork

Do I have to be home when you attend to do a routine inspection?
If you wish to be home for your routine inspection you may choose to do so, however it is not necessary. Two months into your tenancy you will be issued with an entry notice advising a date and two hour time frame in which a rent star representative will enter to complete an inspection. Depending on the agreement signed with the landlord, a routine inspection will be completed every three to four months during your tenancy.

Is it my responsibility to change light bulbs during the tenancy?
The Residential Tenancy Act does not specifically refer to the supply of light bulbs or the maintenance of light bulbs. However industry standards hold that the Lessor is responsible for maintaining specialised bulbs such as fluorescent tubing and expensive globes, whilst the tenant is responsible for arranging the replacement of everyday inexpensive globes.

How do I get my bond back?
When you have vacated your property and handed keys back we will conduct your final inspection. The condition of the property will be closely compared to the entry condition report signed at the start of your tenancy. You will then be contacted regarding any damages (not considered fair wear and tear) and any missed cleaning items etc. If the premises are not cleaned to the agent’s satisfaction within a reasonable time frame following the final inspection, a professional cleaner will be engaged to clean and the cost will be deducted from the bond.

If the agent and tenant agree on the bond to be refunded, Rent Star will prepare the Refund of Rental Bond form to be signed by all tenants and submitted to the RTA. Once this is complete, you will typically be refunded the agreed amount by the RTA inside of 14 days. Please note, if all outstanding funds are paid prior to vacating a full bond refund can be processed by our agency within days of vacating the premises.

You can now pay your rent over the phone or internet, 24 hours a day, 7 days a week. That means no more queuing at your bank or the post office to pay your rent and no more monthly administration fees.

Deft Online and Deft PhonePay
DEFT allows you to make payments by credit card or from your bank, building society or credit union transaction account, 24 hours a day, 7 days a week. To pay your rent by credit card there is no need to register before making payments. A surcharge for credit card payments does apply. To pay your rent directly from your transaction account, you are required to register your details prior to taking advantage of this payment option. Registration is quick and easy and can be done online at www.deft.com.au.

If you don’t have access to the internet and would prefer to complete a registration form please contact us or call DEFT on 1800 672 162.

To make your payments visit www.deft.com.au or call 1300 30 10 90.

Your property manager will provide you with your DEFT reference number when you sign your lease. If you cannot find this please contact your property manager who can provide it to you.

Tenancy Application Form

Once completed in full this form can be returned to Rent Star via email, fax or in person at the property inspection. Contact the leasing agent if you have problems completing or returning the application form.

Tenancy Application Form (NRAS)

Only applicable to properties under the National Rental Affordability Scheme. Once completed in full this form can be returned to Rent Star via email, fax or in person at the property inspection. Contact the leasing agent if you have problems completing or returning the application form.

Sight Unseen Agreement

If you’re applying for a property without seeing it in person – this can be via video, 3D virtual tour or Facetime.

Pet Agreement

If you’re applying for a property and have a pet, make sure you complete this form and include with your application.

Cleaning Checklist (vacating)

A guide to Rent Star’s cleaning expectations when vacating a property & a useful resource for tenants to ensure a smooth vacate & an efficient return of your bond.

Mould Factsheet

A guide to preventing & identifying mould and what should be done if you notice mould in your property.

Smoke Alarm Factsheet (RTA)

An easy reference fact sheet for Smoke Alarm obligations for both tenants and agents during a tenancy.

Example Tenancy Agreement 

An example tenancy agreement for tenants to review before applying for a property to lease. Some special conditions may change depending if you rent a house, unit, with pool or without.