Privacy Policy

Who We Are

At Rent Star Property Management, we’re committed to delivering exceptional property management services throughout Brisbane and beyond. Our website, www.rentstarbrisbane.com.au, provides a central place for landlords, tenants, and prospective clients to find property information, submit enquiries, and connect with our team.

We take your privacy seriously and are committed to protecting your personal information. This privacy policy explains how we collect, use, and safeguard the data you share with us.

What Personal Data We Collect and Why
Comments

When visitors leave comments on our site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to assist with spam detection.

An anonymised string (also known as a hash) may be generated from your email address and provided to the Gravatar service to see if you are using it. You can review their privacy policy here: https://automattic.com/privacy/. Once your comment is approved, your profile picture (if applicable) becomes publicly visible in the context of your comment.

Media Uploads

If you upload images to the website, please avoid uploading files with embedded location data (EXIF GPS). Visitors to the site may be able to download and extract this data from uploaded images.

Contact Forms

Information submitted via contact forms is securely stored and used only for the purpose of responding to your enquiry or delivering relevant services. We do not share this information with third parties unless legally required.

Cookies

  • If you leave a comment, you may choose to save your name, email address, and website in cookies for your convenience. These cookies last for one year.

  • Visiting our login page will trigger a temporary cookie to determine if your browser accepts cookies. It contains no personal data and is discarded once you close your browser.

  • When you log in, cookies are set to save your login details and screen preferences. Login cookies last for two days, while screen preference cookies remain for one year. Selecting “Remember Me” extends your login session to two weeks. Logging out removes all login cookies.

  • If you edit or publish an article, a cookie storing the post ID will be saved. This contains no personal data and expires after one day.

Embedded Content from Other Websites

Articles on our site may include embedded content (e.g., videos, images, articles). This content behaves as though the visitor has visited the originating site directly. These websites may collect your data, use cookies, and track your interaction with their content — particularly if you are logged into that third-party platform.

Analytics

We may use analytical tools to understand how users interact with our website. This data is anonymised and used strictly for performance monitoring and improving user experience.

Who We Share Your Data With

We do not sell or share your personal data with any unauthorised third parties. Visitor comments may be checked through automated spam detection services.

How Long We Retain Your Data
  • If you leave a comment, the comment and its metadata are retained indefinitely to help us automatically recognise and approve follow-up comments.
  • For users who register on our site (if applicable), we store the personal information they provide in their user profile. Users can view, edit, or delete their information at any time (except their username). Website administrators also have access to edit this information.
Your Rights Over Your Data

If you have an account on this site or have left comments, you can request an exported file of your personal data. You may also request that we erase any personal information we hold about you, excluding data we are required to keep for legal, security, or administrative purposes.

Where Your Data Is Sent

Visitor comments may be reviewed by an automated spam detection system. Any other data is securely stored and not sent outside of Australia unless required by our service providers and governed under strict privacy terms.

How We Protect Your Data

We use up-to-date security measures, including secure servers, firewalls, and restricted access, to protect your data from loss, unauthorised access, or misuse.

What Data Breach Procedures We Have in Place

In the event of a data breach, we will assess the situation immediately, contain the risk, notify affected parties as required under the Privacy Act, and implement corrective measures to prevent recurrence.

Third Parties We Receive Data From

We may receive marketing or analytical data from third-party platforms you’ve interacted with. This data is only used to improve our service offering and is never shared without consent.

Automated Decision-Making and Profiling

We do not use your data for automated decision-making or profiling that could significantly impact you.

Industry Regulatory Disclosure Requirements

Rent Star complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and relevant state-based real estate industry regulations.

Contact Us

If you have any questions or concerns about this privacy policy, or if you’d like to exercise your rights under this policy, please contact us at:

📧 info@rentstarbrisbane.com.au
📞 (07) 3367 1245
📍 7/18 Kilroe Street, Milton QLD 4064